FAQs
What payment options do you offer? Is it safe?
What payment options do you offer? Is it safe?
We currently accept:
-Bank Transfer
-Stripe (Visa / Mastercard / American Express)
-PayPal
Your payment details are never stored by us. All transactions are securely processed through Shopify Payments (via Stripe or PayPal). With buyer protection from your card issuer or PayPal, you can shop with total confidence.
Do you accept deposits?
Do you accept deposits?
Yes, we accept deposit payments. You may pay 50% of the total order value upfront, with the remaining balance due before shipping.
If you would like to place an order using a deposit, please email us the product details first, and our team will assist you with processing the order.
Please note: Once the design drawing has been approved, the deposit is non-refundable.
Can I cancel my order?
Can I cancel my order?
-Within 24 hours: You can cancel, but there’s a 3% transaction fee.
-After 24 hours (but before 48): There’s a 10% administration fee.
-After 48 hours: All sales are final.
-Once the drawing is approved and production starts: No cancellations are allowed. In special cases, a 30% cancellation fee will apply.
-Once shipping begins: Orders cannot be canceled.
Please note: Custom orders are non-refundable once production has started, since they’re made just for you.
Do you accept returns?
Do you accept returns?
Yes, but all returns must be authorized before the item is shipped back. Please review our detailed Return Policy here for full guidelines.
For further assistance, feel free to contact us here.
Can I change my order after production has started?
Can I change my order after production has started?
After the design drawing for a custom product has been approved, production will begin. Because each piece is made to order, we are unable to make changes to the order details once production is underway.
If you have any concerns or need assistance before approval, please don’t hesitate to contact our support team—we’ll be glad to help.
Why go for a custom range hood?
Why go for a custom range hood?
A custom range hood elevates both the beauty and performance of your kitchen. Powerful ventilation ensures cleaner air by efficiently clearing smoke and fumes, while refined design and easy-to-maintain surfaces reduce the effort of daily upkeep. Many models feature advanced, low-noise motors, allowing you to cook in comfort and quiet. Beyond functionality, each piece can be tailored in size, finish, and detailing, creating a statement that seamlessly blends practicality with artistry.
Can you make custom products and designs?
Can you make custom products and designs?
Yes. We provide custom kitchen hoods, custom metal range hoods, and custom vent hoods designed to fit your preferred size, style, and ventilation type.
How to Choose the Right Range Hood
How to Choose the Right Range Hood
Think about three main factors:
-Size – Use our size guide if you’re unsure what fits best.
-Motor strength and airflow – These determine the efficiency of your ventilation.
-Design – Select materials and finishes that complement your kitchen’s style.
The right kitchen range hood should match or exceed the width of your cooktop. Common options include a 30 range hood or 36 inch range hood, while larger kitchens may benefit from an island stove hood or wall mount range hood.
How often should I clean the filters?
How often should I clean the filters?
For best performance, clean stove hood or stove vent hood filters every 1–3 months depending on cooking frequency. Stainless steel baffles are dishwasher-safe for convenience.
Are your range hoods made of pure copper?
Are your range hoods made of pure copper?
All of custom copper range hoods are made of 99% pure copper material.
What is the difference between a ducted vent hood and a ductless range hood?
What is the difference between a ducted vent hood and a ductless range hood?
A ducted vent hood removes smoke and fumes by venting them outside your home, while a ductless range hood or recirculating range hood filters the air and recirculates it back into the kitchen. If you want maximum power and efficiency, ducted options like a stainless steel range hood or copper stove hood are highly recommended.
What is the ideal installation height for a range hood?
What is the ideal installation height for a range hood?
The proper range hood height is typically 24–30 inches above the cooktop. Correct placement ensures the range exhaust hood works efficiently without interfering with cooking.
What materials are available for custom kitchen hoods?
What materials are available for custom kitchen hoods?
We offer a wide selection of custom kitchen hoods including Copper Range hoods, Stainless Steel Range Hoods, and Brass Range Hoods or Zinc Range Hoods. You can also explore custom metal range hoods and custom range hood covers to match your kitchen style.
What is the difference between a stove hood and a kitchen stove hood?
What is the difference between a stove hood and a kitchen stove hood?
They refer to the same appliance. A stove hood or kitchen stove hood provides ventilation directly over the cooktop, helping maintain cleaner air.
Are white Range Hoods popular?
Are white Range Hoods popular?
Yes. A white Range Hood or white kitchen hood pairs beautifully with light cabinetry and farmhouse kitchens, offering a fresh and timeless aesthetic.
Are island range hoods different from wall-mounted models?
Are island range hoods different from wall-mounted models?
Yes. An island range hood or island stove hood is suspended from the ceiling above a central cooktop, while a wall mount vent hood attaches to the wall. Both provide strong ventilation but suit different layouts.
Do you provide installation help for wall mounted kitchen hoods?
Do you provide installation help for wall mounted kitchen hoods?
Yes. We provide guidance for kitchen hood installation, whether you’re setting up a wall mounted kitchen hood, an under cabinet range hood, or a ductless vent hood. Proper installation ensures your hood operates at peak efficiency.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada. To enquire about shipping to a different destination, please contact us.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, USA Range Hood provides expedited shipping for urgent orders as well as deliveries to Hawaii, Alaska, Puerto Rico, Canada, and other international destinations. Additional shipping fees will apply.
For a quote on expedited shipping, please email us with your order details, and we’ll provide the cost within one business day.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you’ll receive an email confirmation along with the tracking details to follow your shipment.
How long will it take to receive my order?
How long will it take to receive my order?
Free Standard shipping normally takes 9-14 weeks after approval of the drawing. Express shipping is available (for an additional charge). Lead time is about 7-8 weeks after approval of the drawing.